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Refund policy

 


RETURNS POLICY

We hope that our Visually Rich accents meets your satisfaction. However, if you’re looking to return your order, we’re here to help. Please contact us within 7 days of receiving the product to initiate the return process by emailing info@visuallyrichhome.com. Visually Rich Home reserves the right to decline returns not initiated within the 7-day period.

After initiating your return, you must receive return authorization and shipping instructions from our customer service team before sending any merchandise back. Once your return has been approved and instructions have been provided, you will have 7 days to ship your item(s) back for a refund to the original method of payment.

Note:

  • Products must be unused, undamaged and in its original condition and packaging.
  • The return shipping fee is the responsibility of the customer. We do not provide return shipping labels.
  • Customer is responsible for return shipping fees unless you received an incorrect or damaged product.
  • Returns shipped without prior authorization or outside of the provided return instructions may be refused or deemed ineligible for a refund. A valid return tracking number must be provided within 7 days of return authorization.
  • Delivery fees are non-refundable

REFUNDS

Refunds will be processed when the item has been received in our office. Upon return, your item will be inspected.

Once the returned merchandise has been received and inspected, eligible refunds will be issued to the original payment method, less any applicable restocking fees.

Please allow up to 14 days for your credit to process.

RESTOCKING FEE

A 10% restocking fee applies to all approved returns of non-defective merchandise. The fee is calculated based on the discounted purchase price of the returned item(s) and will be deducted from the total refund amount.

This fee helps cover the costs associated with inspecting, processing, and repackaging returned merchandise.

Restocking fees will be waived for verified defective items or merchandise shipped incorrectly by Visually Rich Home.

 

IMPORTANT DISCLAIMERS:

Color & Finish

Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. Also, due to the nature of how products are crafted, the uniqueness of each item varies from piece to piece. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time.

PROBLEM? LET US HELP.

In the unlikely event your item arrives either damaged or defective, please contact us immediately at info@visuallyrichhome.com to help resolve your issue, we will ask for photos or videos to determine the best course of action (e.g. replacement, exchange, or refunds). All claims must be made within 7 days of delivery. Any claims made after 7 days will not be accepted.